j3ace Casino Privacy Policy

1.1 This Privacy Policy applies to all personal data collected by j3ace Casino through its website, mobile platform, customer support channels, and any other services offered under the j3ace brand (collectively, the "Platform").

1.2 j3ace acts as the data controller for personal data collected through the Platform. As data controller, j3ace determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection laws, including the Philippine Data Privacy Act of 2012 (RA 10173).

1.3 This Privacy Policy should be read alongside the j3ace Terms and Conditions, which govern your use of the Platform. By registering a j3ace account or using any j3ace service, you acknowledge that you have read and understood this Privacy Policy.

1.4 If you have any questions about how j3ace handles your personal data, please contact our Data Protection Officer using the contact details provided in Section 13 of this policy.

2.1 j3ace collects personal data from you in the following ways: (a) information you provide directly when registering or using the Platform; (b) information collected automatically when you use the Platform; and (c) information received from third parties in connection with identity verification and payment processing.

2.2 Registration and Account Data. When you create a j3ace account, we collect:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address
• Philippine mobile number
• Username and encrypted password
• Residential address

2.3 Identity Verification (KYC) Data. To comply with anti-money laundering (AML) regulations and to verify your identity before processing withdrawals, j3ace may collect:

• Government-issued photo ID (e.g., Philippine passport, SSS ID, PhilHealth ID, driver's license, UMID, or Postal ID)
• Proof of address (e.g., utility bill, bank statement)
• Proof of payment method (e.g., screenshot of GCash or Maya account, bank account details)
• Selfie or live photo for identity confirmation

2.4 Financial Transaction Data. j3ace records all deposits, withdrawals, wagers, and bonus transactions associated with your account. This includes transaction amounts, timestamps, payment method references, and transaction IDs. j3ace does not store full payment card numbers or full bank account numbers.

2.5 Usage and Technical Data. When you access the j3ace Platform, we automatically collect:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Pages visited, games played, session duration, and click-stream data
• Login timestamps and session activity logs
• Cookie identifiers and similar tracking data (see Section 6)

2.6 Communications Data. If you contact j3ace customer support via live chat, email, or any other channel, we retain records of those communications, including the content of messages and any attachments you provide.

2.7 Responsible Gaming Data. If you use j3ace's responsible gaming tools — such as deposit limits, session time limits, loss limits, or self-exclusion — we record these settings and any changes you make to them. This data is used solely to enforce your chosen restrictions and to support your wellbeing as a player.

3.1 j3ace uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your j3ace account, including processing your registration, verifying your identity, and enabling you to log in securely.
• Service Delivery: To provide you with access to j3ace games, promotions, bonuses, and all other Platform features.
• Payment Processing: To process deposits and withdrawals via your chosen payment method (GCash, PayMaya / Maya, bank transfer, or debit card) and to maintain accurate financial records.
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, age verification requirements, and reporting obligations to relevant regulatory authorities.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the Platform and its users.
• Responsible Gaming: To enforce responsible gaming tools and restrictions you have set on your account, and to identify and support players who may be experiencing gambling-related harm.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have opted in to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the j3ace Platform, its games, and its user experience.

3.2 j3ace will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise required by law.

4.1 j3ace processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and j3ace (i.e., the Terms and Conditions), including account management, payment processing, and service delivery.
• Legal Obligation: Processing is necessary to comply with j3ace's legal obligations under Philippine law, including AML regulations, age verification requirements, and regulatory reporting.
• Legitimate Interests: Processing is necessary for j3ace's legitimate interests, including fraud prevention , platform security, and service improvement, provided that such interests are not overridden by your rights and interests.
• Consent: For marketing communications and non-essential cookies, j3ace relies on your consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5.1 j3ace does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Service Providers: GCash, PayMaya / Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML screening services that assist j3ace in verifying your identity and complying with regulatory obligations.
• Game Software Providers: Licensed game developers and platform providers whose games are available on j3ace. These providers may receive limited technical data necessary to deliver their games.
• IT and Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers who process data on j3ace's behalf under strict data processing agreements.
• Customer Support Providers: Third-party customer support platforms used to manage live chat and email communications.
• Regulatory and Law Enforcement Authorities: Philippine government agencies, regulatory bodies (including PAGCOR where applicable), and law enforcement authorities, where j3ace is required by law to disclose your data or where disclosure is necessary to prevent or investigate fraud or other illegal activity.

5.2 All third-party service providers who process personal data on j3ace's behalf are required to do so in accordance with j3ace's instructions and applicable data protection laws. j3ace does not permit its service providers to use your personal data for their own purposes.

5.3 In the event of a merger, acquisition, or sale of all or part of j3ace's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. You will be notified of any such transfer via the Platform or by email.

6.1 j3ace uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience on the Platform, remember your preferences, maintain your session, and analyze how the Platform is used.

6.2 The following types of cookies are used on the j3ace Platform:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display options, and responsible gaming limits. Disabling these may affect your experience.
• Analytics Cookies: Collect anonymized data about how players use the Platform, which pages are visited most, and where errors occur. This data helps j3ace improve the Platform.
• Marketing Cookies: Used to deliver relevant promotional content to you on the j3ace Platform, based on your activity. These are only set with your consent.

6.3 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the j3ace Platform. j3ace does not use cookies to track your activity across unrelated third-party websites.

7.1 j3ace retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and KYC Data: Retained for a minimum of five (5) years after account closure, in accordance with Philippine AML regulations.
• Financial Transaction Data: Retained for a minimum of five (5) years from the date of each transaction.
• Communications Data: Retained for up to three (3) years from the date of the communication, or longer if required for dispute resolution or legal proceedings.
• Technical and Usage Data: Retained for up to two (2) years from collection, after which it is anonymized or deleted.
• Responsible Gaming Data: Self-exclusion records are retained for the duration of the exclusion period and for five (5) years thereafter to prevent re-registration during the exclusion period.

7.2 When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, j3ace will securely delete or anonymize the data.

8.1 j3ace implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the j3ace Platform;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for administrative access to j3ace systems;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, j3ace will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Philippine Data Privacy Act and its Implementing Rules and Regulations.

8.3 While j3ace takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the security of your j3ace account credentials and for notifying j3ace immediately if you suspect unauthorized access to your account.

9.1 Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by j3ace:

• Right to be Informed: The right to be informed of how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data j3ace holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data j3ace holds about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to j3ace's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on j3ace's legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe j3ace has violated your data privacy rights.

9.2 To exercise any of the rights listed above, please contact j3ace's Data Protection Officer using the contact details in Section 13. j3ace will respond to your request within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified of any such extension.

9.3 j3ace may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to unauthorized persons.

10.1 The j3ace Platform is strictly intended for persons aged 21 years and above. j3ace does not knowingly collect personal data from individuals under the age of 21. If j3ace becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, all data associated with the account will be deleted, and any funds will be handled in accordance with applicable regulations.

10.2 If you are a parent or guardian and believe that your child has registered a j3ace account or provided personal data to j3ace, please contact us immediately at the address provided in Section 13 so that we can take appropriate action.

11.1 The j3ace Platform may contain links to third-party websites or services. This Privacy Policy applies only to the j3ace Platform and does not cover the privacy practices of any third-party websites. j3ace is not responsible for the content or privacy practices of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12.1 j3ace reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players via email or an in-platform notification and update the "Last Updated" date at the top of this page. Your continued use of the j3ace Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

12.2 We encourage you to review this Privacy Policy periodically to stay informed about how j3ace protects your personal data. If you do not agree to any changes, you should stop using the Platform and may request account closure in accordance with the j3ace Terms and Conditions.

13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or j3ace's handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Support Hours: 8:00 AM – 12:00 AM PHT (GMT+8), daily
• Languages: English · Filipino

13.2 You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. For more information, visit the NPC's official channels.

13.3 For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page or call the PAGCOR Problem Gambling Hotline at 1553.